Last updated: 25 June 2026
This Returns & Refunds Policy applies to purchases made from Blackwire PCs, a trading name of HOT COMPUTERS LTD (Company No. 16971008).
1. Overview
We aim to ensure all customers are satisfied with their purchase. This policy sets out your rights regarding returns, refunds, and warranty.
This policy operates in line with UK consumer law.
2. Commercial goods (important notice)
All commercial goods sold by Blackwire PCs are considered final sale.
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No refunds will be accepted for commercial goods
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Returns for change of mind are not accepted
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Customers are responsible for ensuring products meet their requirements before purchase
3. Custom PCs and systems
Custom-built PCs and systems are non-refundable once work has started or parts have been allocated.
These items are covered only by:
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1-year labour warranty (see section 6)
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Manufacturer warranty on individual components
4. Non-returnable items
The following items are strictly non-returnable and non-refundable:
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Custom PC builds (once processing or assembly begins)
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PC repairs and diagnostic services
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PC cleaning services
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Gift cards / store credit
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Digital products or software licences
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Clearance items or deal drops (unless faulty on arrival)
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Installed or activated items
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Peripherals and accessories supplied as part of a build or order
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Any service-based work or labour performed
5. Faulty or damaged items
If an item is received faulty or develops a fault:
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It will be handled under manufacturer warranty where applicable
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We may assist with diagnosis and RMA support
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We are not responsible for replacement part costs outside of labour warranty coverage
6. Warranty
All custom-built systems include a 1-year labour warranty from the date of purchase.
This covers:
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Workmanship and assembly issues
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Installation faults
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Build-related configuration issues
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Diagnostic labour for system faults
This warranty does not cover:
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Cost of replacement parts
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Manufacturer defects (covered by manufacturer warranty)
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Physical or accidental damage
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User modifications or misuse
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Software-related issues not caused by hardware assembly
7. Manufacturer warranty
All hardware components are also covered by their respective manufacturer warranties. These must be claimed directly with the manufacturer unless otherwise stated.
8. Returns process
Where returns are permitted under manufacturer warranty:
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Contact us at [Insert email address]
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Provide order details and issue description
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Follow return/RMA instructions provided
Return approval is required before sending any items.
9. Shipping
We use UK-based couriers including:
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Evri
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Royal Mail
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DPD
We only ship within the United Kingdom.
10. Contact
Blackwire PCs (HOT COMPUTERS LTD)
Email: [email protected]
