Last updated: 25 June 2026

1. Who we are

This website is operated by Blackwire PCs, a trading name of HOT COMPUTERS LTD (Company No. 16971008) (“we”, “us”, “our”).

We provide custom-built PCs, Pre-Built Gaming PC builds, monthly deal drops, peripherals (keyboards and mice), server and office PCs, and PC cleaning services.

2. What data we collect

We may collect the following personal data:

Name
Email address
Phone number (if provided)
Billing and shipping address
Order details and purchase history
Messages sent via contact forms or email
Payment information (processed securely via third parties)

We do not store full card details on our systems.

3. How we collect data

We collect data when you:

Place an order on our website
Contact us via forms or email
Subscribe to updates (if enabled in future)
Browse our website (cookies/analytics if enabled)

4. How we use your data

We use your information to:

Process and fulfil orders
Provide customer support
Arrange shipping and delivery
Manage returns and warranties
Improve website performance and user experience
Prevent fraud and ensure site security

5. Payments

All payments are processed securely via third-party providers:

WooPayments
Stripe
PayPal

We do not store or directly handle full payment card details.

6. Shipping

We use trusted UK carriers including:

Evri
Royal Mail
DPD

We only ship within the United Kingdom. In circumstances outside of our control, we may need to use an alternative shipping provider. This may be in instance where our standard shipping carriers are unable to operate.

7. Data sharing

We only share your data when necessary, such as:

Payment processors (WooPayments, PayPal)
Delivery couriers (Evri, Royal Mail, DPD)
Service providers required to run our website or provide our service

We do not sell your personal data.

8. Data retention

We keep your data only as long as necessary:

Order records: for legal and accounting requirements
Customer support records: up to 2 years unless required longer
Marketing data (if enabled): until you opt out

9. Your rights (UK GDPR)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally possible)
Object to processing in certain cases
Request data portability

To exercise these rights, contact us at: [email protected]

10. Cookies

This website may use cookies to:

Improve site functionality
Analyse traffic (e.g. Google Analytics)
Remember user preferences

You can disable cookies in your browser settings.

11. Security

We take reasonable steps to protect your data, including secure hosting, encrypted connections (HTTPS), and trusted payment providers.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact us

If you have any questions about this Privacy Policy, contact:

Blackwire PCs (HOT COMPUTERS LTD)
Email: [email protected]